Support

Stuck, spotted a bug, or got an idea that would make your matchday easier? You're in the right place. Team Selector is made by a grassroots coach, so every message gets read by someone who's stood on the same touchline as you.

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[email protected]

Email us directly, or use the form below. We aim to reply within 2 working days.

Frequently asked questions

Can I try the app before building my own squad?

Yes. On the first screen, tap "Explore the demo". It loads a complete demo squad with photos, kit and badge so you can try auto-select, training teams and the share graphics in your first minute, for free. When you're ready, tap "Start my own club".

How does the free trial work on iPhone?

Team Selector is free to download on the App Store. The demo is free for as long as you like. When you start your own club you get the whole app free for 14 days: your players, your badge, your kit, matchday lineups, training teams and share cards. After 14 days it's £3.99, paid once, to keep picking teams, running training and sharing lineups. No subscription. If you decide it's not for you, your squad stays on your phone, you can still see it and back it up. Bought the app before it went free? You're unlocked for good, nothing to do. On Android the app is £3.99 up front, with the demo built in.

How do I add my whole squad quickly?

Two ways. Add players one by one from the Squad tab, or bulk-import from a spreadsheet: export your list as a CSV file (only a "Name" column is required, everything else is optional), then use the import option on the Squad tab. The app previews everything before it writes a single player, so nothing is saved until you confirm.

How do auto-select and training balancing actually work?

Auto-select picks the strongest lineup from your available players for the formation you've chosen, respecting positions properly and any players you've locked into a slot. Training balancing splits players into 2, 3 or 4 teams that are fair on both ability and positions, so each side gets a keeper, defence and attack. Both are assistants: you can always override any decision manually.

How do I set matchday availability and a subs limit?

Open the Lineup tab and tap the format control (for example "7-a-side · 2-3-1") to open the formation sheet. The Matchday section lets you mark who's available for this match and cap your number of subs. The app auto-picks a recommended bench, balanced across positions or simply your strongest, and you can swap anyone in or out.

Where is my data stored? Do I need an account?

No accounts, no cloud. Everything (players, photos, ratings, lineups) is stored only on your phone. Nothing about your players ever leaves your device, which also makes the app a good fit for junior teams. See the privacy policy for the full detail.

How do I back up my data or move to a new phone?

Go to the Club tab, then Data, and export a backup. That gives you a single backup file containing everything: clubs, teams, players, photos, coaches and settings. Keep it somewhere safe (Files, iCloud Drive, Google Drive, wherever you like). On a new phone, install the app and restore from that file.

Can I run more than one team?

Yes. The Club tab has a "My teams" list where you can add teams and switch between them in a tap. Teams share your club identity (badge and kit) but each keeps its own squad, coaches, lineups and training data.

Can I remove the "Made with Team Selector" line from shared graphics?

Not in version 1. It's small and out of the way, we promise.

How do refunds work?

Purchases are handled by the store you bought from, not by us, so refund requests go through them. On iPhone the purchase is the in-app "Full unlock": visit reportaproblem.apple.com, sign in with your Apple ID and choose it. On Android, open your Google Play order history and request a refund on the order. Apple and Google each decide refund outcomes on their own criteria.

Something's not working. What should I include in a bug report?

The quickest fixes come from reports that include: your phone model, your iOS or Android version, what you tapped, what you expected to happen and what happened instead. A screenshot or screen recording is gold. Send it via the form below or straight to [email protected].

Send us feedback

Bug reports, feature ideas, questions, or just tell us how your season's going. It all lands straight in the gaffer's inbox.